Last week I ordered my first Mac. I received it on Tuesday. I started it and got stuck in the start-up process, because I couldn’t click on “Sweden” where I had to choose my country. I looked at the guide to see if there was something wrong in the way I used the touch pad. The guide said that I should “push” anywhere on the touch pad. It didn’t work. I called them. Nothing they said helped either. And so they decided that the product was defected and said they’ll send a new one.
The new one arrived today, and I was at my friend’s place so we decided we’d go together to bring it. When I brought it back to her place, the same thing happened. Then she tried… and it worked. You know why? Because the “pushing” options were on the lower part of the touch pad! And the guide says anywhere! And they didn’t say anything when I called them! How the hell am I supposed to know? There isn’t any sort of indication on the touch pad that you can push it as well! Needless to say I’m embarrassed and angry. I never thought about calling my cousin who has the same laptop, because I seriously thought something was wrong with mine! It’s the first time I’m using a MacBook… how am I supposed to know? And more importantly; why didn’t they tell me?! Anyway… done is done… I just hope they don’t call and ask me about the “defected” product.